Questions to Ask Your Hoarding Cleanup Service
April 20, 2025
When you’re ready to reclaim your home from clutter or hoarding, choosing the right team is essential—for both your living space and your wellbeing. Here are the must‑ask questions to ensure your provider is professional, compassionate, and fully prepared:
- Do you carry public liability and professional indemnity insurance? Ensure protection in case of accidental damage or advice‑related issues.
- Are your staff trained in trauma‑informed care? Hoarding often ties to emotional challenges. A team trained in empathy, respect, and non‑judgmental support makes all the difference.
- Can you provide proof of insurance and qualifications? Request certificates or documentation—reputable companies will happily share them.
- How do you maintain client confidentiality? Discretion is key. Ask about privacy policies and how your personal information and situation will be handled.
- What is your process for client involvement? You should remain in control. Check that you’ll be guided through every decision—nothing is moved or discarded without your approval.
- How do you manage hazardous situations? From biohazards to blocked exits, your provider should have clear health & safety protocols and the right equipment.
- What disposal and eco‑friendly practices do you use? Discuss recycling, donation partnerships, and responsible waste management.
- Can you coordinate donations to charities on my behalf? If you’d like to donate items, a full‑service team will handle drop‑offs to organisations like The Hospice Shop, Salvation Army, or others you choose.
🛠️ Prevention is Better Than Cure
Choosing a provider who is fully insured, trained, and client‑focused helps prevent setbacks—both practical and emotional. The right team will protect your property, respect your pace, and safeguard your wellbeing every step of the way.
At Reset & Shine, we go beyond cleanup. Our hoarding‑specialist team is insured, trauma‑informed, and dedicated to your comfort and confidentiality. We involve you in every decision, handle all logistics—from sorting to donation drop‑off—and prioritise your safety and peace of mind.
📞 Ready to take the first step?
Contact Jessica Sulzberger today for a free, no‑obligation consultation: Phone: +64 27 381 9097 Email: office@angesagri.co.nz
Let’s work together to transform your space—and your life—one gentle step at a time.